Privacy Policy
Last Updated: November 16, 2025
At Rifyn, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who We Are
Rifyn ("we", "us", or "our") operates an AI-powered marketplace platform connecting homeowners and contractors in Calgary, Alberta, Canada. Our registered office is located in Calgary, Alberta.
For privacy-related inquiries, you may contact our Privacy Officer at:
Privacy Officer
Email: privacy@rifyn.com
Address: Calgary, Alberta, Canada
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when using our services:
- •Account Information: Name, email address, phone number, postal code, and password
- •Profile Information: Business name, trade certifications, licenses, insurance documents (for contractors)
- •Project Information: Property details, project descriptions, photos, budget estimates
- •Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
- •Communications: Messages sent through our platform, customer support inquiries, and feedback
2.2 Information Collected Automatically
When you access our platform, we automatically collect:
- •Device Information: IP address, browser type, operating system, device identifiers
- •Usage Information: Pages viewed, time spent on pages, links clicked, search queries
- •Location Data: Approximate location based on IP address (with your consent for precise location)
- •Cookies and Tracking Technologies: Session cookies, analytics cookies, and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes, in compliance with PIPEDA:
- ✓Service Delivery: To operate our marketplace, match homeowners with contractors, and facilitate project completion
- ✓Communication: To send service updates, respond to inquiries, and provide customer support
- ✓Payment Processing: To process transactions and manage billing
- ✓Verification: To verify contractor credentials, licenses, and insurance coverage
- ✓Platform Improvement: To analyze usage patterns and improve our services
- ✓Safety and Security: To detect fraud, prevent misuse, and ensure platform security
- ✓Marketing: To send promotional materials (with your express consent, which you may withdraw at any time)
- ✓Legal Compliance: To comply with applicable laws and legal obligations
4. How We Share Your Information
We may share your personal information in the following circumstances:
With Other Users
When you create a project or submit a quote, relevant information is shared with contractors or homeowners to facilitate the connection.
Service Providers
We engage trusted third-party service providers for payment processing, cloud hosting, analytics, and customer support. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- •Encryption of data in transit and at rest
- •Regular security assessments and penetration testing
- •Access controls and authentication mechanisms
- •Employee training on data protection and privacy
Your data is stored on secure servers located in Canada. If we transfer data outside of Canada, we ensure adequate protections are in place in accordance with PIPEDA requirements.
6. Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the following rights:
To exercise any of these rights, please contact our Privacy Officer at privacy@rifyn.com. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your account plus seven (7) years for financial and legal compliance purposes. Project-related information may be retained for dispute resolution and quality assurance purposes.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
Essential Cookies
Required for platform operation and security
Analytics Cookies
Help us understand usage patterns and improve services
Marketing Cookies
Used for personalized advertising (with consent)
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca